Why VITAC

VITAC’s Zoom captioning solutions use the same professional captioners responsible for captioning television broadcasts, ensuring you experience our high-quality standards for every virtual meeting, town hall, conference, and classroom.

VITAC is built on a strong foundation and solid company culture – we’re a prepared company that knows how to respond to unforeseen challenges in the industry. Our core values – values that each VITAC employee holds dear – have been in place since Day One, and lay the groundwork that enables us to navigate any disruptions:

• We’re Here – We pride ourselves on being easy to work with and respectful to the needs of our clients. We’re reliable and responsive to calls and requests (we’re here 24/7/365) and flexible in our services, providing quick turnarounds and answers to your questions.
• We Lead – We embrace change, and we continuously strive to improve, whether it be from an operations standpoint or a technology need.
• We Care – We strive to exceed expectations. Our captioning professionals, management, and administrative staff work to deliver service with excellence and integrity, and we always take the extra steps to make our clients’ lives easier.
• We Connect – We listen, and we understand individual needs.

VITAC is a full-service captioning provider with more than 30 years of experience. We staff the best captioners, develop cutting-edge technology, and influence industry standards. We work hard to make accessible content standard practice, and we stand by our commitment to provide captions and accessible solutions for our consumers, the tens of millions of Americans who rely on captioning every day.

Tips for a Successful Meeting

1. Schedule in Advance: Allow ample time before your first Zoom meeting for preparation. We like to meet with our customers and walk them through the process before captioning for the first time. The more time you invest in learning the process, the less you have to worry about on the day of your event.
2. Prepare the Captioner: Our captioners produce the best quality captions in the industry, but even they can’t predict who is going to be in every Zoom meeting. Sending your attendee names, topics, and advance presentation materials ahead of the event will ensure that the captioner is prepared for your toughest terminology.
3. Understand the API Code: Our captioners connect to your meeting by way of the Zoom Captioning API. Luckily, you don’t have to memorize it – just start your meeting, copy the code, and send it our way.
4. Keep Accessibility in Mind: Captions are only part of the picture when it comes to accessible meetings. The Deaf/Hard of Hearing Technology Rehabilitation Engineering Research Center has compiled a list of tips for improving accessibility in virtual meetings.