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Services

Since 1986, VITAC has been the leader in captioning and accessibility services.

VITAC is a full-service captioning and communications accessibility provider with more than 30 years of industry experience. Work with us, and rest assured you will get professional captions that connect and enhance your message. We have the nation’s best captioning professionals who work around the clock to make your life easier.

Our clients rely on us for a wide range of accessibility services. We work with businesses in the following industries and sectors:

We’ve Been the Industry Leader Since 1986

Trust our unmatched experience, and rest assured that you will receive the highest quality product and superior customer service.

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Captioning

VITAC is the largest provider of closed captioning for nationally broadcast programming. We have exclusive agreements with several major television networks and many local news networks across the country. We offer both live captioning and offline captioning for a wide range of programs, videos, and events, including:

We also work with school districts, universities, Fortune 100 companies, local businesses, government agencies, and event centers across the country to caption, among other things:

We provide remote meeting integration, including live and offline captioning solutions, for a variety of virtual platforms. These services make it simple for you to bring accessibility and inclusion to all your important business meetings or after-work gatherings.

We offer Spanish-language captioning, translation, transcription, and Secondary Audio Dubbing (SAP) services. Our multi-language services team provides quick-turnaround translation and subtitling for a variety of languages on almost any video format or web platform.

If you’re looking to share your content more broadly on social media, we can help with that, too. We keep up with the newest technologies, and our social media integration solutions can create captions for all of your live and prerecorded social video content.

Audio Description

Many TV viewers who are blind or have low vision rely on audio description to experience television programming. In the same manner that captions provide a visual way to experience sound, audio description provides an audio means to experience video.

The service inserts audio-narrated descriptions of a program’s key visual elements into natural pauses between the program’s dialogue. We provide audio description for major television networks, video producers, and corporations.

Audio Description

Subtitles

The terms “subtitles” and “captions” often are used synonymously, especially outside the United States and by online gamers. Though the distinction is nuanced, VITAC offers both. Where captioning is generally a textual representation of all on-screen audio, subtitling is the process in which graphic files are encoded openly into the video.

As with captions, subtitles allow you to reach a larger audience and help make your content accessible to anyone, anywhere. Our experts create subtitles in more than 50 languages for a wide range of clients, including TV networks, broadcasters, video programmers, producers, educational institutions, corporations, and government agencies.

Subtitles

Transcription

We offer transcripts, in the form of text files, of your captioned event containing everything we captioned for you. These are provided at no extra cost. They offer your audience additional accessibility, and give you a written record of your audio or video event for review and to share with others.

Transcription

Our Promise

We’re here for you. We take great pride in the work that we do, and we’ll work with you every step of the way to make sure you’re getting the accessibility services you need. That’s why all of our captions come with our exclusive Realtime Right™ and Post Right guarantees, ensuring that you get peace of mind in addition to reliable, accurate, and on-time captions.

We employ the largest and most talented workforce of captioners in the business, supported by a team of engineers, schedulers, and coordinators − all available to help you 24/7. Though our size is notable, our people, capacity, and technical expertise are our true differentiators. Our investment in our people, process, and technology is unmatched in the industry. No matter your need, question, or concern, we’ve got your solutions.

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Trust our unmatched experience, and rest assured that you will receive the highest quality product and superior customer service.

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Q: How do you decide what is important to caption?

A: The Federal Communications Commission established rules for TV closed captioning to ensure that viewers who are deaf and hard of hearing have full access to programming and to provide guidance to video programming distributors and programmers. The rules apply to all television programming with captions, and require that captions be:

Accurate – Captions must match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible.

Synchronous – Captions must coincide with their corresponding spoken words and sounds to the greatest extent possible, and must be displayed on the screen at a speed that can be read by viewers.

Complete – Captions must run from the beginning to the end of the program to the fullest extent possible.

Properly placed – Captions should not block other important visual content on the screen, overlap one another or run off the edge of the video screen.

Note that the rules distinguish between offline (prerecorded), live (realtime), and near-live programming and recognize the hurdles involved with captioning live and near-live programming.

Q: What standards do you follow?

A: We certify that our captions comply with all Federal Communications Commission Caption Quality Best Practices for accuracy, synchronicity, completeness, and placement. Our service experts are available 24 hours a day, 365 days a year to handle your calls.