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Adobe Connect

Our captions connect to Adobe Connect

Adobe Connect is one of the more popular online meeting, webinar, and presentation platforms for businesses and institutions. Some of its features include audio and video conferencing, meeting recording, screen sharing, chat function, and polling.

If your organization uses Adobe Connect for its information sharing, VITAC offers a live, realtime closed captioning solution for online meetings and webinars.

The primary goal of a captioned event is that all of your communication is accessible to everyone on the call. Because video conferencing software is constantly updating and evolving, it’s usually a good idea to schedule a captioning test for whatever platform you’re using in advance of the actual meeting just to make sure that captions are showing up in the right spot and are readable.

Adobe Connect Event/Meeting Caption Embed Instructions

We make Adobe Connect event captioning simple. Follow the easy-to-use instructions below to make your event accessible to all participants.

Please Note: We currently are testing the new 11.2 native captioning support in Adobe Connect. We’re working to support Adobe’s Caption Reflector Pod, which currently is beta testing, and ask that customers continue using Adobe Classic or VITAC’s Internet Captioning Service (ICS) to view captions. Please contact your account representative for additional details.

For Adobe Connect meeting organizers:

Step 1: Download the Captioning Pod.

There is a ZIP file containing the captioning pod available here:

We suggest you click the link and choose “Save As…” from the menu of options so that you can specify where the file will be downloaded on your computer.

Once downloaded, extract the ZIP file to a temporary folder.

Step 2: Add the pod to your Adobe Connect meeting

Open the Adobe Connect meeting and follow the instructions you find on the website to begin your meeting.

Once your meeting is running, select the following menu item:

In the new window, click the dropdown arrow next to Share My Screen and choose “Share Document”:

In the new window, click the “Browse My Computer” button at the bottom left and find the CC pod where it was saved. Double click that file, and the pod will begin to load.

Step 3: Initiate Captioning

Once the pod is loaded, click on the plus (+) icon near the top of the pod. This will activate the menu bar, which provides the connection configuration.

The dropdown menu next to Provider is where you will select “Caption Colorado.”

Click the Connect button to connect to Caption Colorado. Once you are connected, the tab will be updated showing the connection name and a yellow triangle indicating that the connection has been made.

Check the “Broadcast Captions” checkbox – this allows captions to flow through into the meeting via the captioning pod. The tab will update with a green check mark indicating that the captions are flowing.

Your meeting is now ready to receive captioning, and you can click the “Caption Viewer” tab.

Detailed Instructions

Download our easy-to-use instructions and add captions to your Adobe Connect meetings.


Looking for a Different Captioning Integration Option?

If you don’t want to use embedded captions for your online meeting, use our Internet Captioning Service (ICS). ICS is a convenient, web-based player for viewing captions on a computer, tablet, or mobile device.

As a meeting organizer, phone call participant, or organization, you can access realtime captions with a simple internet connection.

Individuals, groups, or web-based audiences can stream live, realtime text anywhere in the world using the same high-quality captioners that produce English and Spanish closed captioning for live television, news, sports, and weather.

Some of the Benefits of Using ICS:

  • No download or plugin(s) required.
  • No limits on audience size.
  • Display captions in an on-screen player using an event-specific URL.
  • Captions appear in a responsive, mobile-friendly, browser window while viewing a video, presentation, or web conference in a separate window.
  • Brand your captioning experience by embedding the player on your existing website or integrating with your application.
  • Receive high quality captioning services by a professional captioner.
  • Convenient online scheduling for established account holders. Select event management settings to request edited transcripts, disable transcripts for privacy, and more.
  • Adjust viewing preferences including font, background, text display style, and timing.
  • Viewers can scroll through the current discussion in the Live Captions window, toggle to the realtime transcript window, or save the transcript at any point during the session. *
  • Easily distribute or archive unedited transcripts in multiple file formats (.txt, .rtf, .doc, .docx, or .pdf).
  • Secure, encrypted https connection. ICS player requires JavaScript to be enabled.
  • Dedicated customer service, user instructions, and technical support is standard for all our customers.
  • Captioning benefits everyone! Help viewers absorb information in noisy or crowded environments and substitute text for poor sound quality.
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Schedule Captioning Service

Contact us today to schedule captioning for your next Adobe Connect meeting or event.

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