A Customer Spotlight looks at how Hand in Hand Productions uses VITAC accessibility solutions to provide accessible, live-streamed town hall-type meetings and events for local organizations in the Central Oregon area. A small video production company dedicated to providing the best service for their clients, Hand in Hand Productions needed a captioning and accessibility provider that could offer troubleshooting support and ensure accuracy and consistency with local lingo and city names. Read more here.
VITAC’s latest webinar focuses on the art of audio description, a service that inserts audio-narrated descriptions of a program’s key visual elements into natural pauses between the program’s dialogue, making the content more accessible to viewers who are blind or with low vision.
Guests Dr. Joel Snyder, an audio describer, and Carl Richardson, ADA coordinator and diversity officer discuss audio description’s rising popularity and how it benefits all audiences.
Webinar topics include:
You can view the the recording here.
A Customer Spotlight looks at how the Poetry Foundation uses VITAC’s accessibility solutions to reach the widest audience possible. A not-for-profit organization dedicated to promoting and celebrating poetry and lyricism, the Poetry Foundation needed a reliable accessibility provider who could promise high accuracy to convey the imagery and artistry of their poets and readers. Read more here.
VITAC’s Deborah Restall and James MacPherson discuss how to meet accessibility requirements by displaying captions on arena and stadium scoreboards, ribbon boards, and attendees’ mobile devices so that fans can see every play call, announcement, promotion, advertisement, song lyric, and more at your next event.
Webinar topics include:
Click here to view the webinar.
Everyone’s TV watch list keeps growing. With numerous entertainment options on networks, streaming platforms, and cable channels, viewers have a wealth of choices, and television producers and content creators can’t afford to miss out on their audiences thanks to a lack of accessibility. “Entertainment for All: How Accessibility Can Help Keep Your Show on the Top of Everyone’s Watch List” highlights just a few ways that you can increase your viewership by making your programs and video content accessible to everyone. Download our free guide here.
A Customer Spotlight looks at how nonprofit organization The Nora Project uses VITAC’s accessibility solutions to reach a larger audience and bring more people into the conversation. A group dedicated to inclusion, The Nora Project is focused on making its content accessible to everyone, and finding a reliable accessibility partner like VTAC is of vital importance. Read more here.
Our free ebook – “Accessible Accessibility – 7 Reasons to Caption (and why it’s easy!)” – offers a beginner’s guide to captions, and outlines how institutions and businesses of all sizes can become more accessible and use captions to expand their reach, attract customers, and better communicate with their entire audience. Additionally, the book explains how captions are created and offers solutions for keeping the captioning process simple. Download the free ebook here.
VITAC is pleased to offer live, realtime captioning for Adobe Connect, and has a direct, built-in integration with the platform’s newest 11.3 offering, which features new meeting applications and greater accessibility.
DownloadOur free guide – “Three Ways to Improve Accuracy in Closed Captions” – outlines a few things that caption customers can do to make sure that they receive only the best-quality captions. This includes sharing preparation materials, supplying a clear audio source, and scheduling programs and events in advance. The guide also details how captioners use the prep materials to supplement their own research. Download it here.
In this ebook, you will learn how to create accessible classrooms, lessons, meetings, and other materials with closed captioning. It also covers the many benefits that students and staff gain when you provide captioned content and other accessibility solutions like audio description. Download it here.
The Canadian Radio-television and Telecommunications Commission has a number of policies that outline quality and quantity standards for closed captioning and audio description, monitor and report on accuracy, and provide avenues for consumer complaints and concerns.
Read our summary of Canadian television requirements.
The Accessible Canada Act is designed to make Canada barrier-free by 2040. It applies to the federally regulated private sector, which includes the banking, transportation, and telecommunications industries, as well as the Government of Canada, Crown corporations, and Parliament.
Read our summary of the Accessible Canada Act.
Our “Audio Description 101” ebook discusses, among other things, the art of audio description, how described content is used to help viewers, what information is described, and where to find audio described programming. It’s designed as an introduction for those new to audio description, but also contains key rules and regulations in the United States and Canada for more experienced providers to consider. Download it here.
Our Internet Captioning Service (ICS) is a convenient, web-based player for viewing captions on a computer, tablet, or mobile device. As a meeting organizer or attendee, you can access quality realtime captions with a simple internet connection.
Adding captions to your YouTube Live content goes a long way towards making it inclusive for all. And the best part? We make it simple to add livestreamed text to all of your live streams.
DownloadFacebook Live enables you to broadcast a conversation, performance, Q&A, or virtual event to your followers and friends around the world. Captioning your content ensures that no one is left out of the conversation. Learn how easy it is to add captions to your Facebook Live stream.
DownloadAdding captions to ON24 video conferences is easy with our Internet Captioning Service. In just a few simple steps, you can rest assured that all participants are included in the discussion.
DownloadOne of the more popular online meeting platforms for businesses and organizations, Adobe Connect is a great way to reach your audience. Customers using Adobe Connect 11.2 or earlier can continue using our Adobe Classic or VITAC Internet Captioning Service (ICS) solution to view captions.
DownloadWe make Webex live captioning easy. Using our proven accessibility solutions for Webex Event Center and Webex Meeting Center, meeting organizers can embed live captions into their streams for all attendees to view.
DownloadVITAC is a preferred third-party provider for Zoom live captioning. We provide live captions by real people to help keep you connected with and accessible to your employees, constituents, professional communities, and students.
DownloadWant to learn more about how captions can bring accessibility and inclusiveness to your stadium and arena events? Our webinar gives an overview of the best ways to integrate captioning, including just how easy stadium, arena, and event center captioning is, best practices, and some of the considerations in meeting Americans with Disabilities Act standards.
Join VITAC Sales Manager James MacPherson and VITAC Chief Information Officer Joe Antonio as they discuss, among other topics:
● The most popular video platforms and caption integrations
● How VITAC creates custom workflows to integrate with both live and recorded video platforms
● The measures we take to ensure client information security
Click here to view the webinar.
As many businesses have learned, captions enhance both employee and consumer experiences in the corporate space. This webinar talks about the ease and benefits of captioning in the corporate environment, and features success stories and use cases from different clients in the software manufacturing, banking and finance, technology security, pharmaceutical, and web and media services sectors.
So, why should you caption? Heather York, VITAC’s Vice President of Marketing and Government Affairs, outlines a number of reasons from all regulatory, industry, and consumer standpoints. Topics discussed on this webinar include:
● Basic captioning history
● Federal Communications Commission rules for captioning on TV and the internet
● Americans with Disabilities Act requirements
● Section 508 requirements
From video clips of your favorite late night television shows posted on social media to corporate training videos, captioning prerecorded content helps satisfy ADA regulations and also makes information more accessible. This webinar examines the offline captioning process and discusses, among other topics:
● The role that captions play in everyday life
● How prerecorded captions are created
● Things you should know when ordering captions
From the conference room to the classroom to the living room, captioning content not only satisfies ADA regulations, but, perhaps more importantly, makes information attainable and retainable for nearly 50 million people in the deaf and hard-of-hearing community and the broader viewing markets that choose captions over sound. Check out our webinar, and learn how captions (both live and prerecorded) are created and the role that captions play in everyday life.
Our free ebook – “A Guide to Corporate Captioning” – looks at the ins and outs of closed captioning, how captions and multi-language subtitles help corporations, and the cost (both financial and reputational) of ignoring accessible communications. The book explains how captions are created and how institutions and business of all sizes can use captions to expand their reach, attract customers and better communicate with their entire audience. Download our free ebook here.
Our skilled engineering, technical, production, and customer service support teams are here for you 24/7/365, and anticipate problems before they actually become problems. Read how our team quickly resolved an issue outside of a client broadcasting center that could have resulted in a lengthy service disruption. Download our case study here.
VITAC offers a variety of captioning services for domestic and international companies, including live and prerecorded captioning and transcription, live and prerecorded Spanish captioning, multi-language captioning and subtitling, audio description, and encoding. Read how a trio of Fortune 100 companies work with us to engage all employees. Download our corporate web captioning white paper here.
Conferences, trade shows, and other events in the United States generate billions in revenue annually. Learn more about the challenges, solutions, and benefits of captioning conferences. Download our conference captioning white paper here.
The Web Content Accessibility Guidelines (WCAG) are part of an internationally established series of standards for accessible content on the internet. The guidelines are for people with various disabilities, as well as for different devices used for browsing websites. WCAG 1.0 was published in 1999, WCAG 2.0 in 2008, and WCAG in 2018.
Read our summary about accessible media and WCAG.
The Americans with Disabilities Act (ADA) is the first comprehensive civil rights legislation addressing and granting the basic accessibility needs of people with disabilities. Accessibility solutions like captioning and audio description not only provide equal access for members of the deaf and hard-of-hearing and blind and low-vision communities, but they also go a long way to satisfying ADA requirements.
Read our summary about captions and the ADA.
The Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in programs conducted by federal agencies, in programs receiving federal financial assistance, in federal employment, and in the employment practices of federal contractors. The act contains several sections, including Sections 504 and 508, which often are considered in accessibility related concerns involving individuals in the deaf and hard-of-hearing and blind and low-vision communities.
Read our summary of captioning and the Rehabilitation Act.
The 21st Century Communications and Video Accessibility Act (CVAA) was enacted so that that people with disabilities weren’t left behind as technology progressed in the digital age. Among other things, the law requires that any program or program clip captioned on TV must also be captioned when delivered online, whether it be your personal computer, tablet, smart phone, game console, or streaming device.
Read our summary of IP/Web regulations.
There are a number of captioning quality standards and technical compliance rules in place to ensure that television programs are fully accessible to individuals who are deaf or hard of hearing, including:
Read our summary of U.S. TV Regulations.
A: We’ve had reports of words or phrases getting “stuck” and repeating over and over on different programs and channels. Recent examples included “William Shatner” for a Los Angeles viewer, “Barack Obama” for a Seattle viewer, and “Kamala Harris” seen repeatedly by a viewer in Phoenix. In all cases, the common connection was that they were DirecTV users. If you see the same name or word appearing in your captions randomly, rest assured, nobody is doing this on purpose. Contact DirecTV, or perform a hard reset on your primary box − that is, turn off the box, unplug it, wait 30 seconds, and plug it back in. That seems to work.
A: It is VITAC’s policy to caption everything we hear, unless expressly forbidden to do so by the network or station. When captioning live television, our captioners, who occasionally mishear audio like the rest of us, are instructed as follows: “when in doubt, leave it out.” Read more about our profanity policy.
A: Many YouTube captions are automatically generated via automatic speech recognition (ASR) software, meaning a machine “listens” to the audio and attempts to translate that to text. However, even the most advanced speech recognition programs lack human intelligence and are, in essence, a guess by machines at the spoken word. Without having a human eye or ear monitoring the machine for such things as accuracy and completeness, ASR often fails to live up to expectations.
A: Changing the captioned language on your TV, laptop, or iPad can vary depending on the platform or media player, but general process is similar on most of them and usually begins with finding the “CC” icon that indicates closed captioning features.
English programs that are captioned in English and Spanish include Sunday Night Football and “Dateline” on NBC. To access the Spanish captions, find your CC menu and select CC3. CC1 always hosts the primary caption language, and CC3 hosts Spanish, when available.
“Over-the-top” streaming media services like Netflix, iTunes, and Hulu all provide captions or subtitles in multiple languages. Check their accessibility menus for details.
A: Laws such as Title I of the Americans with Disabilities Act or Section 501 of the Rehabilitation Act of 1973 are in place to provide individuals with tools to be successful. The workplace accommodations that a company can make for its deaf and hard-of-hearing employees include captioning all video and audio communication, bringing in a sign language interpreter, providing text phones, and using more written memos and company communications (or, in some cases, a mix of all of the above). Check out this guide from the Job Accommodation Network through the U.S. Department of Labor’s Office of Disability Employment Policy that outlines common accommodations and offers suggestions on how to request services.
A: The Federal Communications Commission established rules for TV closed captioning to ensure that viewers who are deaf and hard of hearing have full access to programming and to provide guidance to video programming distributors and programmers.
The rules apply to all television programming with captions, and require that captions be:
Accurate – Captions must match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible.
Synchronous – Captions must coincide with their corresponding spoken words and sounds to the greatest extent possible, and must be displayed on the screen at a speed that can be read by viewers.
Complete – Captions must run from the beginning to the end of the program to the fullest extent possible.
Properly placed – Captions should not block other important visual content on the screen, overlap one another or run off the edge of the video screen.
A: Audio description offers blind and low-vision audiences the opportunity to enjoy television or film programming. It is a narrative description of onscreen actions, visual cues (such as characters and costumes), and text appearing in graphics or the video.
The audio description track can be found on a secondary audio channel available on most television sets, accessible through your cable or satellite box.
A: A lot of television sets and cable or satellite provider menus have the option to change the appearance of your captions. You should be able to access caption options through your television remote. Once you find the “CC” menu, there will be several options for the captions such as size and color.
A: When it comes to prerecorded captioning, VITAC captions in the case requested by our customers.
Most live captioning, such as what you see for news and sports, is captioned in all capital letters in order to retain the speed at which realtime captioners are required to caption, but we can caption live in mixed case if the customer requests it.
A: If your captions appear irregular, meaning they are severely delayed, include strange characters and misspellings, are jumping from one place to another on-screen, or are missing altogether and you know you’ve turned them on, you may need to do a soft or hard reset on your cable or satellite box. As these are commonly transmission issues, your video programming distributor (cable provider, broadcaster, or satellite provider) must pass through captions, and make sure they’re passing through correctly. To report a problem, see “How can I complain about captions?” above.
A: The Federal Communications Commission only requires internet protocol-delivered content to be captioned if it aired on television, including clips and montages of shows that aired on television. A lot of subscription-video-on-demand services such as Netflix, Hulu, and Amazon caption all original programming so that it is accessible for everyone.
A: Part of the Federal Communications Commission’s (FCC) Caption Quality Best Practices is that closed captioning must be synchronous with the program audio, but must also be on screen long enough to be read completely.
With realtime captioning, captions are usually 5 to 9 seconds behind, as the captioner takes the time to listen and “write” or respeak what they’re hearing (2-3 seconds), captions are transmitted to the networks (1 second), and encoded into the video transmission signal (4-5 seconds.)
Prerecorded captioning shouldn’t have any delay at all, and should appear onscreen synchronously with program audio.
If you’re noticing a significant delay in closed captioning to where it’s hindering your understanding of the program, this could be a transmission issue with your video programming distributor (cable provider, broadcaster, or satellite provider). Per the FCC, programming distributors must pass through captions, and make sure they’re passing through correctly. To report a problem, see “How can I complain about captions?” above.
A: There are two types of closed captioning − live and prerecorded.
You see live realtime captions during sporting events and newscasts programs that are happening live. Live programming is captioned by specially trained realtime captioners who listen to a program as it is airing and write or respeak what they hear, often at speeds up to 250 words per minute. These words feed into customized software which transmits the captions to display them live on your television screen.
Prerecorded captions are created by highly trained captioners who listen to the program audio, transcribe words, sound effects, and music to give you a full sense of what is happening in the audio track of the program. Captions are timed to sync with the program audio and placed to match the speakers on the screen. The program is then watched all the way through to ensure accuracy in the timing, transcription, and overall readability.
A: If you’re seeing strange characters and severe misspellings in your closed captioning, this is referred to as “garbling.” You may also be experiencing what is called “paired errors,” which occurs when two letters or characters are dropped out in repeated intervals. During some programs, errors aren’t as severe, and it’s still easy to figure out the context. For instance:
>> I WALKED DOWN THE STREET becomes >> I WALK DO THE STREET.
But with other errors, it’s nearly impossible to figure out:
>> I WALKED DOWN THE STREET becomes >> I WKED DOWTH STRT.
This could be happening for a variety of reasons, but the most common is that it is a transmission issue with your video programming distributor (cable provider, broadcaster, or satellite provider). Per the Federal Communications Commission, the programming distributor must pass through captions and make sure they’re passing through correctly. To report a problem, see “How can I complain about captions?” above.
A: For TV, use your television remote to access the closed captioning menu through cable or satellite box. Select “Off.”
For subscription-based platforms like Netflix, iTunes, Amazon, or Hulu, accessing the caption menu varies based on the device that you are using (Roku, AppleTV, Smart TV, etc). We recommend consulting your device instruction
A: New television remote controls are required to have a “first level” caption button. That is, you should not have to navigate through a menu to find the CC button. Viewers with voice-controlled cable boxes can turn captions on by saying “captions on.”
If you’re not watching standard television, please see the programmer’s guide for your device or platform. For example, turning on captions for Netflix on an Apple TV is different than turning on captions for the same service on your computer.
A: It is the shared responsibility of the video programming distributor (cable provider, broadcaster, or satellite provider) and the broadcaster (network/channel) to pass through captions, and both must provide a captioning contact. Both must publish captioning contacts on their website, and distributors also must include that information on your invoices. If you have a specific concern about a VITAC-captioned program, email us at marketing@vitac.com. You may also file a complaint directly with the Federal Communications Commission.
Q: How do you provide accuracy in prerecorded captioning?
A: Utilizing a classroom-type setting, with small group sizes, our offline captioning trainees receive in-depth, one-on-one instruction in offline captioning techniques. All VITAC offline captioners are trained to caption from our “Offline Captioning Style Guide” to ensure that no matter who is captioning a given program, the appearance of the captions is standardized to make it easier for the viewer to read and enjoy any program. In addition, treatment sheets are created for each and every program we caption, which list common character names, places, terms, etc., and are continually updated with new entries by staff. All of our prerecorded captioning is verbatim with the program audio and complies with all Caption Quality Best Practices as outlined by the Federal Communications Commission
VITAC delivers caption files, or timed text files, in hundreds of formats and variations of those formats. Our most common deliverables are .CAP, SRT and SCC files.
Web caption file deliverables include DFXP, QT, RT, Youtube SRT, Facebook SRT, SMI, SBV, WMP, WebVTT and VTT.
SMPTE-based caption formats are available in many “flavors” and include .CAP CSS, STL, ADBE, SCC, SMPTE-TT, Netflix SMPTE-TT, Amazon, SMPTE-TT, and iTunes SMPTE-TT.
A: The Federal Communications Commission established rules for TV closed captioning to ensure that viewers who are deaf and hard of hearing have full access to programming and to provide guidance to video programming distributors and programmers. The rules apply to all television programming with captions, and require that captions be:
Accurate – Captions must match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible.
Synchronous – Captions must coincide with their corresponding spoken words and sounds to the greatest extent possible, and must be displayed on the screen at a speed that can be read by viewers.
Complete – Captions must run from the beginning to the end of the program to the fullest extent possible.
Properly placed – Captions should not block other important visual content on the screen, overlap one another or run off the edge of the video screen.
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A: Certainly the more lead-time, the better, but we routinely handle requests for quick project turnarounds and promise to deliver the captioned materials back to you within the timeframe that you need it.
A: Check out our examples of live captions, offline captions, Spanish captions, subtitles, audio description, and Internet Captioning Service.
A: We take client security and confidentiality needs seriously, and apply a high degree of importance to our management and protection of client information and data. We design our networks, workflows, and applications to meet high security standards, and continuously work to improve our systems and practices to provide the most secure environment.
A: Absolutely. In-class captions and captioned video instruction help make classrooms and course materials accessible to all students. In addition to satisfying requirements under the Americans with Disabilities Act and Section 504 of the Rehabilitation Act, captions have been shown to, among other things, increase learning for all, help engage students, and help students focus and retain information. Read more about services we provide to educational institutions.
A: We work with a number of congregations to add captions to live and online church services and religious gatherings. Contact us to learn more about how captions can make your services more accessible.
A: We certify that our captions comply with all Federal Communications Commission Caption Quality Best Practices for accuracy, synchronicity, completeness, and placement. Our service experts are available 24 hours a day, 365 days a year to handle your calls.
A: Our standard turnaround is two to four days for a 60-minute (or less) program. However, it is certainly possible to complete description for a 60-minute program in one business day, if you or your network clients have a rush situation.
A: Yes, we have many solutions for web streaming services. Rea more about our remote meeting caption integrations.
Q: How do you provide accuracy in live captioning?
A: We have a highly specialized screening process that each new realtime captioner applicant must complete. We review a realtime captioning candidate’s written, unedited files of specific programs, and we evaluate a candidate’s speed, accuracy, theory, and writing style. After hire, all of our realtime captioners are trained by veteran captioners. During the training program, all trainees must achieve designated benchmarks related to captioning quality, and successfully pass each benchmark with a minimum of 98.5% accuracy. The Federal Communications Commission (FCC) recognizes that live captioning will never be 100% verbatim due to the nature of its creation, however, we comply with all FCC Caption Quality Best Practices, including the creation of accurate, synchronous, complete, and properly placed captions.
A: Our realtime technical services team is available by phone 24/7 to field each and every phone call, whether it’s to fix a technical issue or to help schedule your breaking emergency news or weather cut-in. They are captioning experts, specially trained for quick troubleshooting. Find hotline numbers on our contact page.
A: As the country’s largest provider of media and entertainment captioning in the industry, we have over 85 exclusive contracts covering more than 100 networks. We caption more than 580,000 live hours and 75,000 prerecorded programs per year. Our clients include every major broadcasting company and most cable networks as well as program producers, corporations, educational institutions, and government agencies.
A: We archive every offline caption and subtitle file that we produce. And since captioning can be disrupted if you attempt to edit a captioned video, we can reformat or edit your caption file at a highly discounted rate, and redeliver the file to you.
A: Closed captions can be created for any language that uses Roman characters, with some character limitations for accents such as the German umlaut. (The technology, however, always is evolving and some of the newer caption encoders are able to work with nontraditional characters.)
Captions most commonly are created in English, Spanish, French, Italian, or German.
Subtitles can be created in any language.
A: Most video edits will corrupt encoded or timed caption data. A very careful editor who keeps the captions in mind and sight while making small edits may be successful.
A: VITAC can accept and add open or closed captions to nearly any video format. Customers who only need caption files send us proxy, or low resolution, video. If you’d like your video delivered with captions, either encoded or in a sidecar file, we ask for a high-quality video file, and accept delivery via Signiant or Aspera.
Our in-house team offers flawless caption encoding to nearly every video format, no matter the video size. We use industry-leading workflow software to ensure all videos are analyzed, encoded, and delivered with quick turnarounds and assured video quality.
Some of the more popular digital formats include MOV (all supported codecs), MP4, MPEG: 2 MXF, MPEG: 2 program streams, MPEG-2: transport streams, and 264: transport streams.
Contact us for more details on specific file types and video formats.
A: Live programming is captioned by specially trained realtime captioners who listen to a program as it is airing and “write” or respeak what they hear, sometimes at speeds of up to 250 words per minute. These words are fed into customized software which transmits the captions to display them live on your television screen. Read more about our realtime caption services.
A: Captions are created by highly trained captioners who listen to the program audio and transcribe words, sound effects, and music to give you a full sense of what is happening in the audio track of the program. Captions are timed to sync with the program audio, and placed to match the speakers on the screen. The program is then watched all the way through to ensure accuracy in the timing, transcription, and overall readability. Read more about our offline captioning services.
A: The price of captioning depends on many factors, including length of the program, number of episodes/volume of work, turnaround time required, caption style, and encoded deliverable. Contact us for specific details!
