14 Oct 2020 Heather York

Q: Why is the same word or name appearing again and again in my captions?

A: We’ve had reports of words or phrases getting “stuck” and repeating over and over on different programs and channels. Recent examples included “William Shatner” for a Los Angeles viewer, “Barack Obama” for a Seattle viewer, and “Kamala Harris” seen repeatedly by a viewer in Phoenix. In all cases, the common connection was that they were DirecTV users. If you see the same name or word appearing in your captions randomly, rest assured, nobody is doing this on purpose. Contact DirecTV, or perform a hard reset on your primary box − that is, turn off the box, unplug it, wait 30 seconds, and plug it back in. That seems to work.