14 Oct 2020 Heather York

Q: How do you provide accuracy in live captioning?

Q: How do you provide accuracy in live captioning?
A: We have a highly specialized screening process that each new realtime captioner applicant must complete. We review a realtime captioning candidate’s written, unedited files of specific programs, and we evaluate a candidate’s speed, accuracy, theory, and writing style. After hire, all of our realtime captioners are trained by veteran captioners. During the training program, all trainees must achieve designated benchmarks related to captioning quality, and successfully pass each benchmark with a minimum of 98.5% accuracy. The Federal Communications Commission (FCC) recognizes that live captioning will never be 100% verbatim due to the nature of its creation, however, we comply with all FCC Caption Quality Best Practices, including the creation of accurate, synchronous, complete, and properly placed captions.