14 Oct 2020 Heather York

Q: How can I complain about captions?

A: It is the shared responsibility of the video programming distributor (cable provider, broadcaster, or satellite provider) and the broadcaster (network/channel) to pass through captions, and both must provide a captioning contact. Both must publish captioning contacts on their website, and distributors also must include that information on your invoices. If you have a specific concern about a VITAC-captioned program, email us at marketing@vitac.com. You may also file a complaint directly with the Federal Communications Commission.