We recently identified a network security incident that affected services for some of our VITAC customers.
On March 21, we discovered a network security incident in the VITAC environment. The following is meant to provide information about the impact, status, and measures being taken to remediate the situation.
Originally posted at 8:10 PM EST, March 22
We are in the process of recovering all systems and have shut down our VPN to prevent further unauthorized access. Our captioner stations have been verified as unaffected and safe. Our network in Canada has not been impacted nor has our ability to deliver captions via EEG iCap.
However, as of March 22, the following systems have been impacted:
We remain focused on minimizing the impact of this network security incident on our customers.
For live captioning customers: We have restored the ability to service your jobs though there remains the potential for interruption as we get back to full capacity. We anticipate that we will be able to restore full capacity over the coming days and weeks.
For ICS/Zoom customers using live elite: At this time, our ICS platform and Zoom integrations are unavailable and capacity very limited. If you require full coverage within the next 24 hours, we recommend looking for alternative solutions.
For clients using Evertz encoders: We can only connect via POTS audio and encoder connection and with limited capacity. Please forward your schedule and phone information to order@vitac.com.
For clients with EEG iCap encoders: We can safely provide this service, though at limited capacity. Please forward your schedule to order@vitac.com for the time being.
IP-enabled encoders without POTS backup: We continue to actively pursue a solution that is both workable and secure and will provide updates when we can resume activity.
For post-production customers: Our service delivery is currently down and we expect it to remain unavailable for the next 48-72 hours. We are actively exploring potential solutions that are workable and secure. There is a substantial likelihood that pending and uncompleted jobs will remain incomplete and may need to be re-submitted once we have a solution in place.
We will provide updates on this page as they become available.
If you have a specific inquiry about the status of your job, please contact your sales representative. If you do not know the name of your sales representative, email customer.questions@vitac.com.
We recently identified a network security incident that affected services for some of our VITAC customers.
Once we learned of the incident, we immediately deployed mitigation and containment actions, including shutting down the components that we believed could be potentially impacted, which resulted in a temporary outage of the scheduling system. We also shut down the VPN to block unauthorized access attempts. At the same time, we engaged an external forensics team to fully assess the nature of the incident, potential impact, and remediation options.
Yes, we have reported this network security incident to the FBI.
We are actively investigating whether, and to what extent, customer data has been impacted.
Given the nature of the incident, we proactively shut down all our servers, preventing us from having access to files that already have been shared. This does not mean that your files have been compromised.
Our top priority is to ensure that our customers’ systems and data remain safe. This is why we have taken immediate action to shut down the impacted elements, including our VPN.
When our systems went down, it also limited our ability to identify those customers who were impacted.
The nature of the incident required us to shut down all our systems to make sure data was protected. We gradually are in the process of bringing those systems back up.
We proactively and immediately deployed mitigation and containment actions, including shutting down the components that we believed could be potentially impacted. Our top priority is to protect our customers’ data and systems. We are devoting all efforts to investigating the matter fully, with the goal of securely restoring all services as soon as possible. At this time, we do not know when we will be able to restore all systems. We will update this page as we learn more and make progress.